Orders & Products
If you email email@example.com as soon as you can, it may be possible to change your order providing it has not already been dispatched
Yes of course, just email firstname.lastname@example.org and we can check and see if the size you need is in stock. You pay to return the unwanted items but we will send out your replacement free of charge. If your size is not in stock, we may be able to let you know a rough timescale of when it's due back in.
If you are between sizes we recommend you try the larger option first as the leggings are designed to be a tight fit.
Pop us an email email@example.com and we can see if we have a spare one lying around.
Each pair of leggings comes with a toggle, you can thread this on the drawstring and it will stop it coming out in the wash. You can also tie the drawstring in a tight knot before washing.
Using a laundry bag helps too, and also keeps your leggings safe from abrasion damage in the wash. If it does come out, use a large paperclip or safety pin, attach to one end of the drawstring and use it to help thread it through the waistband.
You don't have to but we recommend that you do. The material is susceptible to abrasion/bobbling damage in the wash which is why they must always be washed on a cool short cycle and inside out. The use of a laundry bag offers extra protection so your leggings look new for longer.
Each gift code is valid for 6 months from the date of purchase.
Of course email firstname.lastname@example.org and we will find your gift code for you.
Postage, Delivery & Returns
Orders placed before noon on a working day will be shipped the same day by Royal Mail 48 Delivery is usually in 2-4 working days.
Please allow additional time for busy postal periods such as Christmas. International orders will vary depending on the destination.
All orders are sent via Royal Mail 48. It may be that there was no one home when the postman called, and your purple parcel is waiting for you at your local Royal Mail Customer Service Point.
It's worth checking there, even if you weren't given a missed delivery card. If not, then pop us an email email@example.com and we can look into it for you.
Yes of course, just email firstname.lastname@example.org and we will let you know what to do.
Buy Now pay later
Klarna and Clearpay
Using Klarna allows you to help spread the cost of your purchase using one of their interest free credit services.
Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly.
The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority.