Refund policy

Under the Consumer Contracts Regulations, Sturdy By Design Ltd are happy to exchange or refund your purchase should you not be entirely satisfied with your goods. You must cover the cost of the return postage for returns or exchanges, exchange items will be posted back out to you FOC.

Exchange/refunds will only be given provided the items returned have not been worn, washed or damaged in any way and are returned in their original packaging. A deduction in refund can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. Once the item has been received by Sturdy By Design Ltd, the replacement/refund will be given.

Sturdy By Design Ltd is not responsible for return packages that do not reach us. Please obtain proof of postage. For large order returns we recommend you use a tracked service.

To obtain a refund/exchange, you must notify us within 14 days of receiving your order by emailing sales@sturdybydesign.com.

Goods must then be sent and received by us within 14 days from confirmation of your return.

Your order will be fully refunded within 14 days of us receiving the returned item